| Schedule Service | Check Repair Status | Leave Feedback |
|
|
| What do I need to bring in to have my computer fixed? |
|
When you bring your computer into our shop for service, there is no need to bring a bunch of stuff. We don't need any keyboards, monitors, mice, or cables unless you are having a problem with that piece of equipment. If you are bringing in a laptop, then please bring the power cord (AC adapter). If you have a printer issue, then be sure to bring the power cord and cable that connects the printer to the computer. Also bring in CD's or DVD's that came with your computer or that you have installed on the system. Having your discs isn't always necessary, but can speed up the repair process. We follow strict software licensing agreements and require your original, manufacturers DVD's or CD's for reinstalling programs. Have any other questions? Then don't hesitate to call us or have us call you! |
^ Back To Common Questions ^ |
| How long will it take to have my computer fixed? |
|
In-shop service usually takes 1-2 days, depending on the problems we find and parts ordered. We do our best to give you an approximate turn around time when you call or drop off your machine, but actual time is based on the number of systems waiting to be serviced in-shop.
Onsite service can most often be done the same day or next day depending on demand and time of day you schedule your appointment. Have an emergency and can not wait our normal turnaround time? Talk to a technician today and ask about our emergency service. |
^ Back To Common Questions ^ |
| What if my computer isn't worth repairing and I decline service? |
| We offer free diagnostics on inshop repairs, so that you are able to make the right economic decision. Every computer can be repaired but realistically not every machine is worth repairing. When we feel this is the case, we will be honest and let you know that the cost of repair is comparable to the cost of buying a new machine. In the event you decide to decline repair, you can pick up the machine as-is or have us recycle it at no cost to you. We also offer data backup and migration services, so that all your precious data can be transferred to a new machine. If you decide to buy a replacement machine, then we can help you with your purchase. Our technicians can give recommendations and suggestions, as well as take care of the entire process for you. We can take out all the confusion and anxiety of buying your new computer. Whether you want a simple brand name machine or a high-end custom system, we will design, build, and deliever it to your home/business. |
^ Back To Common Questions ^ |
| What is the difference between Laptop and Desktop repair? |
|
Repairing a laptop, notebook, or netbook is NOT the same as repairing a desktop computer system. Small portable computers' hardware and software problems have to be taken care of in different ways than the same problem on a desktop computer. Laptops have very specialized hardware which allow them to smaller and lighter. They require a different set of tools and skill sets to be repaired properly. Our technicians have repaired thousands of laptops. Our unique set of tools, techniques, and experience allows us to get the job done right. With our 'Just Fix It!' flat rate service, you know up-front exactly what it will cost to repair. |
^ Back To Common Questions ^ |
| Will my files be backed up during repair? |
|
Yes. Making a backup image of your hard drive is a part of our inshop repair service. We are able to make an exact clone of your hard drive and store it on our huge file server until repair is complete. Our technicians can use the backup image to restore not just your personal files but the whole system to the way it was before work was done. This is a mandatory safety precaution we take to ensure that your data is not lost during the repair process. |
^ Back To Common Questions ^ |
| What is the difference between data recovery and data back-up? |
|
Data Recovery is a service we offer to recover lost or accidentally deleted files. We can also recover files from corrupted and failing hard drives. Recovering files is a long process that requires the use of multiple specialized software scanners to scan the entire drive. Once data is recovered, a technician can transfer the files to another computer or to a new hard drive. Data Backup is a set of services we offer to prevent the need for data recovery. Our services include automatic local file backup solutions, as well as online file backup solutions. All electronics are prone to failure. Some hard drives last longer then others and some are simply faulty. So it is always very important to have multiple layers of backup setup on a schedule. Call today and ask a technician about the three layers of backup.. |
^ Back To Common Questions ^ |
| How far will you guys travel to go onsite? |
|
We serve Houston and all the surrounding communities. All homes and businesses within a 50 mile radius of our downtown location have the trip charges waived. If you are outside this radius, then just give us a call and ask about our trip charges for your area. Not only do our technicians travel all over the city, state, and across the country, but we have sent our technicians across the globe to work on computer systems. |
^ Back To Common Questions ^ |
| What makes you different then Geek Squad or other local geek crews? |
|
We actually like Geek Squad! Many of our best customers have come to us after a Geek Squad repair experience. The truth is that an independently owned, local team of experienced and devoted technicians will always be able to provide a higher quality service at a lower rate than the 'big-box' retail stores run by multinational corporations. When you call Digital Crisis, you always speak to a real technician that is in town and not on the other side of the world. At these large retail stores, vital repair decisions are made by sales people and managers that may not know anything about real computer repair. This process sets in place procedures and policies that hamper any technicians from preforming quality work. Check out "Why Digital Crisis?" for more details on price comparison.
Also what sets us apart is our pricing structure. We have specially designed our rates so that all problems can be taken care of at an affordable rate to the community. Our "Just Fix It!" package includes full diagnostic, complete repair, clean ups, preventative inspection and optimizations, as well as a complete internal cleaning of your computer. Unlike many freelance technicians and small mom&pops shops we have the resources and experience to solve all computer related issues. Even if we don't know how to solve your problem at first, we will always be able to figure it out. With years of experience and skilled troubleshooting abilities, our technicians are born problem solvers. |
^ Back To Common Questions ^ |
| Will you guys send my laptops out-of-state like Geek Squad does? |
|
No! Every computer, including laptops are repaired locally by our team of technicians. You do not have to worry about your laptop being lost or compromised during shipping like in this story. Geek Squad and many other retail centers can't repair any hardware problems locally. Geek Squad store's ship a large amount of their repairs to a central repair center in Kentucky called Geek Squad City. Shipping them somewhere else actually cuts you out of the loop on the repair process. Your computer is personal, the problem you are having is personal, so the service provided to you should be personal! Our technicians stay in contact with you throughout the entire repair process. First you get to meet your technician when you drop off your computer. Then, once the cause of the problem is diagnosed and the proper solution is found, the technician will give you a call with the results of the diagnosis. At this point you can make an educated decision on what to do with the computer. Only after your input and approval, we will finalize the repair by completely solving the problem and performing preventative maintenace. |
^ Back To Common Questions ^ |
| Is there a warranty or guarantee of service? |
| Yes! Our services are covered by a 30 day warranty*. Please click here to view our Guarantee page... |
^ Back To Common Questions ^ |
| How is my privacy protected? |
| Every single technician follows a strict privacy policy. Please click here to view our Privacy Policy page... |
^ Back To Common Questions ^ |
| What are Digital Crisis's terms of service? |
| Please click here to view our Terms of Service page... |
^ Back To Common Questions ^ |
| Can I work for Digital Crisis? |
|
We are always seeking experienced computer enthusiasts that love to help people. If you think you have what it takes, then check out our Careers page. |
^ Back To Common Questions ^ |
| Houston | Nationwide | |
| 281-500-1213 | 1-877-NO-PC-BUGS |
Copyright ©2010 Digital Crisis Inc.
1711 Aden Mist Dr. | Houston, Texas, 77003 E-mail Us or call 281-500-1213
Home | Services | Prices | Why Digital Crisis? | About Us | Questions? | Testimonials | News | Locations | Contact Us
Apple Repair Houston | Houston Computer Repair | Houston Data Recovery | Houston IT Services | Laptop Repair in Houston
Terms | Privacy | Guarantee | Site Map | Careers
|
|
|