Professional Computer Repair and IT Support

Digital Crisis Inc. Repair Service Agreement

This is an agreement between myself and Digital Crisis Inc.

• The Client authorizes and requests Digital Crisis Inc. and any employee or subcontactor of Digital Crisis Inc. to inspect, alter and try to repair any and all problems found on the computer system, storage devices, and peripherals left by The Client on the premises of The Client.
  
  
• The Client allows Digital Crisis Inc. to remove, alter, or replace any internet security software with freely avialable alternatives to keep the computer protected from virus infections at their discretion and without prior notice.
  
  
• The Client agrees NOT to hold Digital Crisis Inc. or any employee or subcontractor of Digital Crisis responsible in any way for the failure or functionaily of any and all hardware and software associated with The Client's computer, accessories, or file storage device, including any failure that occurs while trying to repair system. The client accepts ALL RISK associated with any repair service provided by Digital Crisis Inc. and its associated employees and subcontractors on any and all of The Client's computer systems connected or unconnected by networks.
  
  
• I The Client am fully conscious of how imprtant it is to back my personal data files and software. The Client agrees to NOT hold Digitsl Crisis Inc. or any employee or subcontractor of Digital Crisis Inc. responsible in any way for the loss or corruption or effects of the failure to fully recover any files or software that are on The Client's computer system or file storage devices.
  
  
• The Client is aware of and understands that the estimated time quoted to complete the repair depends on many variables and is an estimate only. The client also understand that it is possible this time could increase based on what problems are discovered during service. The client will always be contacted before more labor is charged then originally quoted.
  
  
• The Client understands that our standard turn around time for repair services does NOT include, the day the system was dropped off (unless dropped off before noon), time waiting for parts that needed to be ordered, weekends or holidays, and the data recovery process.
  
  
• During normal business hours, The Client is welcome to contact Digital Crisis to check the status of their repair service, but The Client may or may not be contacted by Digital Crisis Inc. until The Client's input or approval is required, or repair service is completed.
  
  
• The Client understand that anything left at Digital Crisis's shop longer than thirty days from the date of completion may be sold if Digital Crisis is unable to get into contact with the client for any reason.
  

• The client understands that a fee of $35 is charged on all returned checks.